Production / Delivery Delays

[Acropora]

Well....my GT3 is still being held at the Jacksonville port along with many others. The latest word from Porsche is that the car will be delivered by the end of the month.

I honestly don't know why it is taking so long to reprogram the Gateway Control Module. My SA claims that there are more than 1,000 Panamera's, Taycan's, and 911's at port waiting for this reprogramming. He receives one or two every day that have been reprogrammed but, the delays are significant. Also, there is no ability to track where my GT3 is in the queue either by the dealer or TYD. I won't learn anything further until the car just shows up at the dealership.

I must say that I am very disappointed in Porsche for this delay and, once again for the lack of communication. I have been very understanding of the delays resulting from the supply chain issues, parts shortages, and the war in Ukraine. However, this major programming error resulting in a Stop Sale condition is all on Porsche. Fingers crossed it doesn't take the remainder of the entire month.

Man that sucks, this issue has nothing to do with shortage of parts, those car should of not left the factory without resolving the issues to begin with, seems like they’re just pushing the cars out of the factory and leaving the responsibility to the dealers which is not right when you paying that kind of money and waiting for over a year, I feel for you brother

Thanks for your understanding. According to my SA, Porsche made a conscious decision to push these cars out to the various ports because they did not want to slow down / interrupt production and they do not have the space to store them either at the factory or at Emden. The problem seems to be compounded by the limited number that can be reprogrammed daily at the ports. They simply do not have the programming equipment to handle this volume.

My SA was very forthright in telling me the dealers did not want to interrupt their money making Service operations. They resisted the pressure to perform this reprogramming which apparently takes many hours to perform on each vehicle.

Porsche assumes that customers will be delighted when they finally do receive their cars and all will be forgiven. I am not in that camp. This may be my very last Porsche depending on how long this takes and the condition of the delivered car. Porsche could care less. The demand for their cars is so strong they will simply move on to the next customer. Fortunately, I have relationships with several other brands and am quite satisfied if I never own another Porsche.

I’m really sorry to see you going through this painful process, I know at this point nothing going to make you feel at ease, just hang tight bud there is a light at the end of the tunnel

[Tom]

Thanks for your understanding. According to my SA, Porsche made a conscious decision to push these cars out to the various ports because they did not want to slow down / interrupt production and they do not have the space to store them either at the factory or at Emden. The problem seems to be compounded by the limited number that can be reprogrammed daily at the ports. They simply do not have the programming equipment to handle this volume.

My SA was very forthright in telling me the dealers did not want to interrupt their money making Service operations. They resisted the pressure to perform this reprogramming which apparently takes many hours to perform on each vehicle.

Porsche assumes that customers will be delighted when they finally do receive their cars and all will be forgiven. I am not in that camp. This may be my very last Porsche depending on how long this takes and the condition of the delivered car. Porsche could care less. The demand for their cars is so strong they will simply move on to the next customer. Fortunately, I have relationships with several other brands and am quite satisfied if I never own another Porsche.

So sorry how frustrating this has been I bet most Porsche fans would be more sympathetic and supportive if Porsche came clean and explained/acknoweged all the challenges they are facing, and how difficult that makes it to create a reliable production schedule, and how they are trying to best cope, etc. Still frustrating, but at least that way they'd come across as part of the solution. Maybe they don't go over the Johnson & Johnson Tylenol crisis management case study in German business schools...?

[Hawk]

Thanks for your understanding. According to my SA, Porsche made a conscious decision to push these cars out to the various ports because they did not want to slow down / interrupt production and they do not have the space to store them either at the factory or at Emden. The problem seems to be compounded by the limited number that can be reprogrammed daily at the ports. They simply do not have the programming equipment to handle this volume.

My SA was very forthright in telling me the dealers did not want to interrupt their money making Service operations. They resisted the pressure to perform this reprogramming which apparently takes many hours to perform on each vehicle.

Porsche assumes that customers will be delighted when they finally do receive their cars and all will be forgiven. I am not in that camp. This may be my very last Porsche depending on how long this takes and the condition of the delivered car. Porsche could care less. The demand for their cars is so strong they will simply move on to the next customer. Fortunately, I have relationships with several other brands and am quite satisfied if I never own another Porsche.

So sorry how frustrating this has been I bet most Porsche fans would be more sympathetic and supportive if Porsche came clean and explained/acknoweged all the challenges they are facing, and how difficult that makes it to create a reliable production schedule, and how they are trying to best cope, etc. Still frustrating, but at least that way they'd come across as part of the solution. Maybe they don't go over the Johnson & Johnson Tylenol crisis management case study in German business schools...?

Thanks Tom. Couldn't agree more that I would be more supportive if Porsche made an attempt to acknowledge or explain their challenges. I called PNA customer service just to see what their response would be. As expected, the first representative I spoke to had access to my GT3 build but couldn't provide any info. I then asked to speak to a supervisor or manager. After being put on hold for an acceptable period of time a manager then picked up and accessed my account. After reviewing the info on my GT3 build he said "You know....all I have here is a bunch of codes and I do not know what they mean. You would be much better off speaking to your dealer." That is Porsche's customer service philosophy - push all inquiries to the dealers. The dealers, or more properly my dealer, is spending an inordinate amount of time on the phone attempting to satisfy customers and they don't have any of the info to do so.

EDIT:
FYI - I was told today that Porsche just placed a "Stop Build" on all GT3 production. Once again, they do not have the parts to completely assemble a car. This was a last resort response. There is no longer any room to store incomplete cars at the factory, or in Emden, or at the US ports. Has there been any customer communication?

[Hawk]

As a follow-up I was able to obtain a copy of Porsche's TSB for the WNF5 Stop Delivery (see Attached). Approximately 20 minutes actual reprogramming time and a little over 1 hour for the entire process. And, that is going to delay the cars by up to one month? Makes absolutely no sense! Porsche must have many more problems that we are unaware of.

MC-10213109-0001.pdf

(55.32 KiB) Downloaded 312 times

[nvbirdman]

I'm getting closer.
I talked to my sales lady today and she actually had a to the dealer date of Oct. 14. This of course could (and probably will) change, but the delivery date is creeping up. I ordered it in July, got an allocation in May, and now a delivery date of Oct. in June. If the actual car is as slow as the production I'm going to be very dissappointed.

[911R]

I have no delivery date. I'd say maybe ~next year?

I understand that Porsche is working hard to deliver cars. Anymore increased production will decrease the resell value and add more risk to the risk of the brand. I am AOK with waiting as my current Model 992 Porsche 911 Carrera is ready for a east coast road trip this next week.



I love the car and plan on keeping it (the storage is already arranged).

[Acropora]

As a follow-up I was able to obtain a copy of Porsche's TSB for the WNF5 Stop Delivery (see Attached). Approximately 20 minutes actual reprogramming time and a little over 1 hour for the entire process. And, that is going to delay the cars by up to one month? Makes absolutely no sense! Porsche must have many more problems that we are unaware of.


MC-10213109-0001.pdf

Man this is absolutely crap, something that takes an hour at most to complete they’re making you wait a month to get it resolved I don’t understand why the rest of the GT3’s that was delivered to US since February at least 50 of them that I know of since I’m part of 992 enthusiasts group on FB and non of then has the issue with reprogramming the ecu

[Hawk]

As a follow-up I was able to obtain a copy of Porsche's TSB for the WNF5 Stop Delivery (see Attached). Approximately 20 minutes actual reprogramming time and a little over 1 hour for the entire process. And, that is going to delay the cars by up to one month? Makes absolutely no sense! Porsche must have many more problems that we are unaware of.


MC-10213109-0001.pdf

Man this is absolutely crap, something that takes an hour at most to complete they’re making you wait a month to get it resolved I don’t understand why the rest of the GT3’s that was delivered to US since February at least 50 of them that I know of since I’m part of 992 enthusiasts group on FB and non of then has the issue with reprogramming the ecu

Yep. No way to know exactly what happened. I can only guess that they made a recent programming change or introduced a new Gateway Control Unit supplier? I am personally communicating with three other GT3 / GT3T fellow Florida enthusiasts. All of us were on the Siem Aristotle and all four of our cars are still sitting at the Port of Jacksonville for reprogramming as of today. We are communicating on a daily basis. This "Stop Sale" also affects Panamera's, Taycan's, and 911's. I have been told that there are more than 1,000 cars that need to be reprogrammed at Jacksonville.

[Acropora]

As a follow-up I was able to obtain a copy of Porsche's TSB for the WNF5 Stop Delivery (see Attached). Approximately 20 minutes actual reprogramming time and a little over 1 hour for the entire process. And, that is going to delay the cars by up to one month? Makes absolutely no sense! Porsche must have many more problems that we are unaware of.


MC-10213109-0001.pdf

Man this is absolutely crap, something that takes an hour at most to complete they’re making you wait a month to get it resolved I don’t understand why the rest of the GT3’s that was delivered to US since February at least 50 of them that I know of since I’m part of 992 enthusiasts group on FB and non of then has the issue with reprogramming the ecu

Yep. No way to know exactly what happened. I can only guess that they made a recent programming change or introduced a new Gateway Control Unit supplier? I am personally communicating with three other GT3 / GT3T fellow Florida enthusiasts. All of us were on the Siem Aristotle and all four of our cars are still sitting at the Port of Jacksonville for reprogramming as of today. We are communicating on a daily basis. This "Stop Sale" also affects Panamera's, Taycan's, and 911's. I have been told that there are more than 1,000 cars that need to be reprogrammed at Jacksonville.

It doesn’t make no sense holding the cars at Jacksonville port, ship the damn things to their destination dealerships and when the software comes available they can program it there, at least in the meantime the dealers can PDI the cars and have them ready for customer delivery, it’s mind boggling, no common sense at all

[Hawk]

Man this is absolutely crap, something that takes an hour at most to complete they’re making you wait a month to get it resolved I don’t understand why the rest of the GT3’s that was delivered to US since February at least 50 of them that I know of since I’m part of 992 enthusiasts group on FB and non of then has the issue with reprogramming the ecu

Yep. No way to know exactly what happened. I can only guess that they made a recent programming change or introduced a new Gateway Control Unit supplier? I am personally communicating with three other GT3 / GT3T fellow Florida enthusiasts. All of us were on the Siem Aristotle and all four of our cars are still sitting at the Port of Jacksonville for reprogramming as of today. We are communicating on a daily basis. This "Stop Sale" also affects Panamera's, Taycan's, and 911's. I have been told that there are more than 1,000 cars that need to be reprogrammed at Jacksonville.

It doesn’t make no sense holding the cars at Jacksonville port, ship the damn things to their destination dealerships and when the software comes available they can program it there, at least in the meantime the dealers can PDI the cars and have them ready for customer delivery, it’s mind boggling, no common sense at all

Spoke to my SA about that very possibility. He said the dealers resisted. With fewer new cars to sell dealers are relying more on Service revenue. They make more from individual customers than they would be reimbursed from Porsche to reprogram the cars. Understandable.